January 17, 2012
Tom Preston-Werner, founder of Github, on adapting to your customers and their requests: And that’s the secret. Don’t give your customers what they ask for; give them what they want. via Ten Lessons from GitHub’s First Year
April 15, 2011
Spot on summary from Lance Walley of Chargify on what a startup should strive for: We want to delight customers by giving them a great experience, from releasing improvements to answering phone calls & support tickets. But I want to do even better. I want customers to say, “Whoa, that is sexy! I never even [...]